When you visit our Web site, some information such as your Internet address, Internet Service Provider, operating system, the site from which you linked, and the time and date of your visit and inquiries may be collected automatically as part of the software operation of the site. This information is not linked to personally identifiable information. We use this information to compile aggregate statistics about the total number of daily visitors to our site, the pages most frequently visited and how long visitors stay at each page. This allows us to understand our customer’s needs and to develop products and services to serve those needs.
We also may collect personal information, which you provide us when you place a vehicle inquiry or contact us through our Talk To Us page. This personal information includes your phone number, postal address, other email addresses and any other information you choose to provide at various times.
The personal information we collect online is used to process your requests, to provide you the highest quality of service, and to understand your needs so that we can serve you better. For example, we may use your email or postal address to alert you about vehicle recalls, safety issues or new features of the program.
If you prefer not to receive promotional information from us, we make it easy for you to let us know. You can contact us at any time by email or postal mail to decline promotional material. AAP does not sell, rent, share or disclose information that identifies you personally to any other organization. We may share information with other partners to process and service your request; including, vehicle information, name, email address and telephone number. Our partners are required to keep your information confidential and cannot use it for other purposes. AAP is not responsible for any additional information you provide to these parties, and we encourage you to become familiar with their practices before disclosing information to them. We share similar information with Costco for customer service, member tracking and satisfaction purposes.
If, at any time, you wish to stop receiving promotional information from AAP please email us at Talktous@costcoauto.com.