Frequently Asked Questions

If you are unable to find an answer to your question, please call a Promotion Specialist at 1-855-722-6272 for assistance.

You can scroll through the questions below, or simply select a category from the menu to automatically be directed to a specific section.

Pricing and promotion specifics

What are the available special pricing options?

GM Supplier Pricing is an exclusive, discounted price, not available to the general public, extended to Costco members during the Holiday Sales Event. The GM Supplier Price is listed on the manufacturer's document under the name ‘SUPPLR’.

Which vehicles are available through this promotion?

Eligible vehicles for the 2018 and 2019 model year incentives include:

  • Chevrolet:Bolt, Camaro, Colorado, Corvette, Cruze, Equinox, Express, Impala, Malibu, Silverado, Sonic, Spark, Suburban, Tahoe, Traverse, Trax and Volt
  • Buick: Cascada, Enclave, Encore, Envision, Regal Sportback and Regal TourX
  • GMC: Acadia, Canyon, Savana, Sierra, Terrain, Yukon and Yukon XL
  • Cadillac: ATS, CT6, CTS, Escalade, XT4 (2019 MY), XT5 and XTS

Eligible vehicles for the Chevrolet Premier Plus Value Package include:

  • 2019 Chevrolet Premier Plus Edition Tahoe
  • 2019 Chevrolet Premier Plus Edition Suburban

NOTE: Purchase or lease must be made Oct. 2, 2018, through Jan. 2, 2019, to qualify for promotional savings and benefits.

This promotion is for new vehicles only. Not all incentives are compatible with this promotion; please see participating dealer for details. Excludes: (1) Factory orders and pre-owned vehicles; (2) Chevrolet, Buick, Cadillac, and GMC Courtesy Transportation vehicles exceeding 7,499 miles; (3) GM Discounted Sale Programs (which include GM Employee Incentives) and some other incentives; (4) SAP models (1SM, 1VL, L96, 1SV, 2SA, 1SL, 1SV models).

What is my GM Authorization Number?

Authorization Numbers are assigned by General Motors to every Costco member who registers for the Holiday Sales Event. You will receive your GM Authorization Number after you register for the promotion; along with a confirmation email for your records. You must bring it with you when visiting the participating dealership. Click here to register.

What is my GM Authorization Number used for?

Your Authorization Number is used by General Motors to ensure buyers qualify for the Holiday Sales Event. You must present your Authorization Number to the Designated Dealer Contact at the time of purchase to be eligible for the 2018 model year $500 Costco Member-Only Incentive, the 2019 model year GM Supplier Pricing and Costco Cash Card incentive, or the the 2019 Chevrolet Premier Plus Edition Tahoe/Suburban GM Supplier Pricing, $4,500 Costco Member Incentive and Costco Cash Card incentive.

Do I have to pay any dealer fees?

Tax, title (documentation) and license fees are not included in the GM Supplier Price. Unless otherwise allowed by law, dealers will charge $75 for documentation fees. Destination and advertising fees are included in the GM Supplier Price and will not be charged separately. Please see dealer for details.

What are dealer trade fees?

Dealers are allowed to charge reasonable fees that are not deemed “excessive” if the vehicle you want is brought in from another dealership.

When does the promotion begin and end?

The Holiday Sales Event is available between Oct. 2, 2018, through Jan. 2, 2019. Please note: these dates are subject to change without notice.

Can I factory order a vehicle?

Factory orders are excluded from the Holiday Sales Event.

Is the Holiday Sales Event available in Canada or Mexico?

No. To be eligible for this promotion, you must purchase or lease, take delivery and register your vehicle at a U.S. dealership.

Rebates and Incentives

Are all rebates and incentives applicable?

Most compatible GM incentives that you are eligible to receive are applicable to your 2018 or 2019 model year Holiday Sales Event purchase. Speak with your designated dealer contact to learn more.
The Chevrolet 2019 Premier Plus Edition Value Package cannot be combined with any other incentives.

Trade-ins, dealer trades, leases and warranty information

Can I trade a vehicle I currently own and use the value toward this purchase?

Yes, you are welcome to trade in your current vehicle and apply its value toward your new Chevrolet, Buick, GMC or Cadillac purchase or lease. When you visit the participating dealership, speak with the designated dealer contact about trading in your vehicle. Please note that Costco Auto Program does not manage or engage in trade-in valuations or related details; it is an agreement between you and the dealer.

Can I lease a vehicle through this promotion?

Yes, you may lease a vehicle during the Holiday Sales Event. The designated dealer contact will apply the $500 Costco Member-Only Incentive to your 2018 purchase, the GM Supplier Pricing to your 2019 purchase, or the GM Supplier Pricing + $4,500 Costco Member Incentive to your 2019 Chevrolet Premier Plus Edition Tahoe/Suburban purchase. The “Agreed upon Value of the Vehicle” in a lease is equivalent to the “Member Price” in a purchase.

Will I receive a full factory warranty?

Yes, your purchase of a new vehicle through Costco Auto Program is a retail transaction with a full factory warranty from Chevrolet, Buick, GMC or Cadillac. Please see dealer for details and coverage.

Costco Cash Card 2019 Model Year Incentive

How do I receive a Costco Cash Card?

To receive your Costco Cash Card, complete the following steps:

  1. Register with the Costco Auto Program to locate a dealership that has opted in to the Holiday Sales Event and receive an Authorization Number.
  2. Make an appointment at the dealership to select your vehicle of choice and take a test drive.
  3. Provide the designated dealer contact your Authorization Number when you purchase an eligible new 2019 model from Chevrolet, Buick, GMC or Cadillac between Oct. 2, 2018, through Jan. 2, 2019.
  4. After purchase, complete a redemption form online, over the phone or by mail. Redemption forms must be submitted to Costco Auto Program by Jan. 31, 2019
  5. Once General Motors verifies that your vehicle purchase qualifies as part of the Holiday Sales Event, a Promotions Specialist will call you to complete a Costco Auto Program member satisfaction survey. Please note: The verification process may take three to four weeks. Costco Auto Program will validate your membership at the time of registration and redemption form submission to determine your eligibility for Costco Cash Card amount.
    • $700 for Executive Members
    • $300 for Gold Star and Business Members

After completing the survey, your Costco Cash Card will be mailed to the address you submitted to Costco Auto Program. Please allow eight weeks for delivery, pending completion of all eligibility requirements; including redemption form, purchase verification from General Motors and survey completion.

Can I upgrade to an Executive Membership to receive the higher-valued cash card?

Yes. Gold Star and Business Members interested in receiving the higher-valued Costco Cash Card can easily upgrade their membership level to Executive; prior to purchase, call a promotions specialist at 1- 888-211-5977 for more details. If you have already registered for this promotion, please complete a change of membership form so we can update our records. This will (1) ensure the correct Costco Cash Card value is processed, and (2) help avoid additional delays in Costco Cash Card delivery.

How do I access the Costco Auto Program member satisfaction survey? Do I need to complete it to qualify for the Costco Cash Card?

Yes, you must complete the Costco Auto Program member satisfaction survey to receive the Costco Cash Card. A Promotions Specialist will call you to complete your survey once General Motors has verified your purchase or, you may call us at your convenience after you receive our email. Please note: The verification process may take three to four weeks. If it is more convenient, you may call us at 1-888-548-7227.

We are available:
Monday – Friday, 6 a.m. – 7 p.m. PT
Saturday & Sunday, 7 a.m. – 5 p.m. PT

How long will it take to receive my Costco Cash Card?

Please allow eight weeks for delivery, pending completion of all eligibility requirements; including: (1) purchase an eligible, new 2019 Chevrolet, Buick, GMC or Cadillac model using your Authorization Number; (2) submit a redemption form; (3) receive purchase verification from General Motors; and (4) complete a Costco Auto Program member satisfaction survey.

Note: After you purchase or lease an eligible 2019 vehicle during the Holiday Sales Event, you can track your progress toward receiving your Costco Cash Card. Simply log in with your Authorization Number and email address to begin.

Get started

Where can I use my Costco Cash Card?

Costco Cash Cards can only be used at Costco warehouse and gas station locations, and online at Costco.com. It cannot be used at other Costco vendor or service sites like Costco Travel. Costco Cash Cards are not redeemable for cash, except where required by law.



*To qualify, Costco members must: (1) Register with the Costco Auto Program to receive their GM Authorization Number and the contact information for a U.S. dealership that has opted in to the Holiday Sales Event; (2) Present the GM Authorization Number and certificate to the dealer at time of visit; (3) Be a current Costco member by Oct. 1, 2018; (4) Take delivery of an eligible, new 2018 or 2019 Chevrolet, Cadillac, Buick or GMC vehicle between Oct. 2, 2018, and Jan. 2, 2019; (5) To receive Costco Cash Card model year 2019, submit a redemption form within 30 days of purchase and complete a Costco Auto Program member satisfaction survey to receive the Costco Cash Card by mail. Please allow eight weeks for Costco Cash Card delivery, pending completion of all eligibility requirements; including redemption form submission, purchase verification from GM and survey completion.

Not compatible with some other GM incentives. Costco Cash Cards are not redeemable for cash, except where required by law.

GM Employee Pricing on eligible 2019 Chevrolet: Colorado, Equinox, Silverado 1500 LD Pickup and Traverse during the month of December. 17% below MSRP on eligible 2019 Buick Envision during the month of December. Excludes select base trims and 1SV models. Must finance with GM Financial to take advantage of standalone MSRP incentives. Some members may not qualify. Not available with special financing, lease, fleet sales and some other incentives. See dealer for details.

Costco and its affiliates do not sell automobiles or negotiate individual transactions. Tax, title and license fees are not included in the GM Supplier Price. Holiday Sales Event is subject to change without notice. Excludes: (1) Factory orders, pre-owned, certain demonstration and loaner vehicles; (2) SAP models (1L0, 1SM, 1SV, 1VL, 2SA and L96 models, and Cadillac XTS W30 package); and (3) 2019 Model Year purchase or lease cannot be combined with the following: GM Employee, College and Supplier Incentives, and Supplier programs for Friends, Educator, Military and First Responders.

**2019 Premier Plus Edition Costco Member Value Package is not compatible with other GM incentives.

Questions?

Costco Auto Program

1-877-746-7422

Mon. - Fri. 6 a.m. - 7 p.m., PT
Sat. & Sun. 7 a.m. - 5 p.m., PT

About Us

Established in 1989, the Costco Auto Program has become a leader in the auto-buying industry and consistently ranks as one of the top member-based auto-buying programs available today. Dealerships participating in the Costco Auto Program have sold more than 2 million vehicles in the last five years.

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